1. What is my disbursement date?
Students must call the lender to obtain loan disbursement dates on loans.
If Sallie Mae is your lender, the telephone number to Sallie Mae is 1-888-2-SALLIE.
2. When will I receive my refund?
Refunds are posted to the GSU debit card within 14 calendar days from the
disbursement date, which is given by the lender.
3. Can I receive my refund sooner than
14 days after the disbursement date, or on the same day that the funds are
received?
No. Refunds are required to be posted to the student’s GSU debit card
within 14 calendar days from the disbursement date. Periodically, processing
time allows for the processing of refunds in less than 14 days; however,
such requests cannot be accommodated at will.
4. When I call in to inquire about my
GSU debit card balance, transaction activity, or other concerns, the Chase
Bank recording states that my card is lost or stolen. I did not report my
debit card as lost or stolen. What happened?
Call Chase at 1-866-509-9867 for all GSU debit card inquiries. Your debit
card may be in a negative status. The card will become active again when
the next refund posts to the GSU debit card.
5. I lost my GSU debit card, or my debit
card was stolen. What should I do?
Call Chase immediately at 1-866-509-9867 to report a lost or stolen debit
card. Chase will forward within 7 to 10 business days a replacement card
to the address that you specify. However, there is a $25 replacement fee
for a lost/stolen debit card that will be charged to your GSU debit card.
6. How do I know if I owe the university
after I withdraw from school?
Call Student Accounts Office at 318-274-2206 to inquire about your account
balance. You may also log-in to your Banner Web account to check your account
balance or check your GSU email for monthly statements.
7. Why am I charged for meals and a mailbox
when I do not eat in the cafeteria or use the mailbox?
It is university policy that if you reside on campus, you will be assessed
the cost of meals and mailbox fees.
8. My professor has informed me that
I am not on the class roster, and I have paid my tuition and fees in full
online. What do I do?
This happens because the on-line registration process was not completed.
Please see Online Registration Procedures under the current students section
on www.gram.edu. Or contact the Cashier’s or Student Accounts Office.
The Cashier’s Office is located in Long-Jones Hall on the first floor.
The Cashier’s Office telephone number is 318-274-2671 or 318-274-6253.
The Student Accounts Office is located in Long-Jones Hall Room 216. The
Student Accounts Office telephone number is 318-274-2206.
9. Will I receive a refund if I withdraw
from school?
Official withdrawal from the university by the 14th class day during the
Fall/Spring terms and the 7th class day for the Summer terms, shall result
in a 100% credit for tuition and fees charges. Room and board may be prorated.
Any resulting credit balance on your account may be refunded.
10. What happens when I withdraw from
school AFTER the 14th class day during the Fall/Spring terms and the 7th
class day during the Summer terms?
No credit is provided for tuition and fees charges. Room and Board may be
prorated. If you received federal loans and/or grants, a Return of Title
IV Calculation as required by the Department of Education will be performed
on your account. This calculation may result in a balance owed the university.
NOTE:
Title IV funds (federal aid programs except Federal Work-Study) are awarded
to a student under the assumption that the student will attend school for
which the assistance is awarded. When a student withdraws, he/she may no
longer be eligible for the full amount of Title IV funds originally awarded.
Therefore, the university will return certain Title IV funds on behalf of
students who withdraw, drop out or are dismissed before completing 60% of
the semester for which Title IV funds have been disbursed. The policy also
applies to students who cease to attend classes without withdrawing and
earn all “F” grades. The funds will be returned within forty
five (45) days after determining the withdrawal date and/or the last day
of class attendance.
11. Will I receive a refund/credit if
I drop a class?
If a student drops a class(es) BY the 14th class day of the Fall/Spring
term(s) or the 7th class day of the Summer term(s), the student will receive
full credit for the class(es).
If a student drops a class(es) AFTER the 14th class day of the Fall/Spring term(s) or the 7th class day of the Summer term(s), no credit will be issued and the student will be responsible for the full amount of tuition and fees charges.
12. I lost my room key. Can I charge
it to my student account so that the fee can be deducted from my refund?
No. You must pay out of pocket for the lost key.
13. Can my late fee be waived?
No. Late fees are not waived.
14. How may I obtain a copy of my fee
sheet?
You may print a copy of your fee sheet from Banner Web. The Cashier’s/Student
Accounts Office will not provide you with a copy of your fee sheet.
15. My fee sheet reflects a credit balance,
and I have not received a refund. How do I obtain my refund?
A credit balance reflected on a Banner web (on-line) fee sheet may include
credit for aid awarded but not posted to your account. This result is an
“anticipated” credit balance. After the aid is actually posted
to your account, it will result in an actual credit balance on your account.
Should you encounter this, please contact the Student Accounts Office at
318-274-2206. If the cause is an un-posted loan(s), you should contact your
lender to obtain your loan disbursement date. If your lender is Sallie Mae,
the telephone number is 1-888-272-5543. Your refund should appear on your
GSU debit card 14 calendar days from the disbursement date.
16. I can not pay my tuition and fees
in full. Is there a payment plan?
Yes. GSU offers a third party payment plan on-line and a university payment
plan.
Online Payment Plan - FACTS monthly plan allows you to plan early with various payment options. Access via GSU website at www.gram.edu. Select [current student] then [accounts receivable] then [eCashier].
University Payment Plan - GSU Promissory Note Available to students and parents who have been denied all other financing options. A maximum of 25% of the current term charges for Tuition & Fees, Room and Board may be deferred. This plan incurs a processing fee of $50 plus 6% interest per annum.
17. How do I apply for a GSU debit card?
Students do not have to apply for the GSU debit card. All currently enrolled
students are provided a card. At the beginning of each semester email notifications
will be distributed to inform applicable students when the cards may be
picked up. Cards are valid for two years therefore only those students who
are first time enrollees or whose cards have expired will have a card to
be picked up.
18. Why hasn’t my third party payment/scholarship
posted to my account yet?
All Third Party payment/scholarship recipients must see a Student Accounts
Representative to complete the registration process each semester. Student
Accounts is located in Long-Jones Hall Room 216. The office telephone number
is 318-274-2206.
19. How do I pay for my books when my
financial aid has not been posted to my account?
Students with available credit balances up to $900.00 are provided electronic
access to those balances at the GSU bookstore. However, students must purchase
the books by the 14th class day. Once your refund has been processed, you
will no longer be able to purchase books by presenting your fee sheet. However,
you will be able to use your debit card.
20. Why does my fee sheet shows that
I am “Not Registered”?
There are numerous reasons why your fee sheet may show “Not Registered”.
Please see the Cashier’s Office located on the first floor of Long-Jones
Hall. Or you may call the Cashier’s Office at 318-274-2671 or 318-274-6253.
