Information Technology


GSU Track-It! Help Desk

To better assist you, all support is centralized into a single system that all of our professional staff shares. TrackIt! is a help desk management system that allows end-users to submit online requests (work orders) for specific services. It also allows end users to edit and track the status of their work orders.

There are three ways to submit a work order:

Online Click Here
Email helpdesk@gram.edu
Call (318) 274-6555

 
Your request will be logged into TrackIt Help Desk system, and you will receive an email to confirm your support issue. Your work order will be assigned to the appropriate technician. Our technicians are highly diverse and possess skills to allow for a broad range of technology support skills. The Information Technology Center strives to resolve requests as quickly as possible.

Documentation: