Grambling State University Web Logo Grambling State University Print Logo Grambling State University Web Logo

Information Technology

Information Technology

GSU TRACK-IT! HELP DESK


 

Students

Employees

Online

Click here
Student Helpdesk Image
Click here
GSU Track-It Helpdesk

How

to...

How to create a new work order?

Click the work order symbol and complete the form.

How to view previous work orders?

You will receive an email with your work order details and other instructions.

How to complete your own work order?

If your issue is resolved before a technician contacts you, you may close your work order by responding to the email sent to you by our Track It Help Desk system.

Email

helpdesk@gram.edu

Phone

318.274.6555

 

To better assist you, all support is centralized into a single system that all of our professional staff shares. Track It! is our help desk management system that allows end-users to submit online requests (work orders) for specific services. It also allows end users to edit and track the status of their work orders.

Your request will be logged into TrackIt Help Desk system, and you will receive an email to confirm your support issue. Your work order will be assigned to the appropriate technician. Our technicians are highly diverse and possess skills to allow for a broad range of technology support skills. The Information Technology Center strives to resolve requests as quickly as possible.