Grambling State University is committed to a policy of fair treatment of all in relationships
with fellow students, faculty, staff, administrators and other constituents. Everyone
is encouraged to seek an informal resolution of the matter directly with the individual(s)
involved, when possible. For matters where a resolution is not feasible, a Complaint
Form can be completed and filed with theOffice of the Vice President for Student Affairs located in Suite 222 of Grambling
Students, faculty, staff, administrators and other constituents may obtain a complaint
form from the Office of the Vice President for Student Affairs. This form is also
available online atwww.gram.edu. A completed form is filed in the Office of the Vice President for Student Affairs.
The complaint is logged, assigned a number and forwarded to the respective Vice President
of the area who forwards it to the appropriate Dean or Director for investigation.
The Director/Dean will investigate the complaint and submit theComplaint Resolution Formto the Vice President of the respective area. Action response dates by responsible
parties are recorded as well as the name of specific responding staff member are noted
on the form. Upon resolution, theComplaint Resolution Formis returned to the Office of the Vice President for Student Affairs who forwards the
decision to the complainant. A few examples of types of complaints follows.
The pertinent information is published on the website.
The person filing the complaint will obtain a copy of the Complaint Form. The complaint
form is completed and hand delivered or emailed (StudentAffairs@gram.edu) to the Vice President for Student Affairs by the complainant. Upon receipt of
the complaint, the form is reviewed and forwarded to the appropriate office based
on the subject matter. The complaint then follows the protocol established in each specific area.
Example 1: If the complaint is against a student for violation of the Student Code of Conduct,
the complaint is forwarded to the Office of Student Judicial Affairs.
Example 2: If the complaint alleges discrimination based on race, color, sex, religion, national
origin, age, disability, the complaint is forwarded to the Office of Human Resources/EEO.
Example 3: If the subject matter is residential halls, the complaint is forwarded to the Director
of Residential Life.
Example 4: If the subject matter is an academic complaint, the complaint is forwarded to the
Office of the Vice President for Academic Affairs.
Example 5: If the subject matter is student billing, the complaint is forwarded to the Office
of Student Accounts.