Desktop SupportDell

Information Technology Center (ITC) provides varying levels of desktop computer support for faculty, staff, and students, actively engaged in University business.  Basic support includes phone and email-based assistance for routine technical problems and questions.  More comprehensive support is available to departments for University-owned computers.  The following principles define the general framework of this support.

  • ITC will support hardware for a reasonable life expectancy.  The computer industry generally recognizes three to four years as the typical lifespan of a desktop computer.  Computers older than this tend to be more difficult to support and are often inadequate to run current software.
  • ITC will support software for a reasonable life expectancy, so long as said software is still supported by the vendor/publisher. Older software is problematic in terms of compatibility with newer hardware and software.
  • It is not possible for ITC to support all types of hardware and software. To ensure that new hardware and software fall within the scope of ITC support, departments should consult with ITC prior to acquisition.
  • ITC-supported computers must be protected by anti-virus software installed and configured to ITC specifications. 
  • While ITC may provide some software at no direct cost to departments, each department is ultimately responsible for ensuring ITC compliance with all applicable software licenses.