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GSU EMAIL INSTRUCTIONS
How to locate my email address account information:
- Go to www.gram.edu
- Click Banner Web
- Click Enter Secure Area
- Enter your Gnumber (include the "G")
- Enter your Pin
- Click Student Email Account
- Once you get your information, follow the steps below to access your email account
How to access my GSU Email for the 1st time:
- Go to https://portal.gram.edu/
- Enter your email username without "@gsumail.gram.edu"
- Enter your old password (temp)
- Enter your new password
- Re-enter your new password
- You will be prompted to set up Account Recovery Settings. Please set up at least two
methods
- Once you complete your Account Recovery Settings setup, go back to the GSU Portal
and re-enter your username and NEW password
- Click Go To My Apps
- Click Office 365 App
- Select your Work/School account
- Enter your ENTIRE GSU email address and the NEW password that you created in the portal
& Click sign-in
- You will be prompted to setup Multi-Factor Authentication (MFA). If you prefer not
to use the Authenticator app, select "I want to set up a different method."
- Opt for the phone option and enter your phone number & complete the process.
How do I change my email password? Go to GSUPortal. YOU CANNOT change your password in Microsoft Office 365.
- Go to https://portal.gram.edu/
- Enter your email username WITHOUT the "@gsumail.gram.edu"
- Click forgot password
- Re-enter your username
- Complete the verification process
- Follow the prompts to reset your password
If you have NOT saved your Account Recovery Settings or if your phone# or personal
email address is incorrect:
- Submit an email to helpdesk@gram.edu, please include:
- Gnumber
- GSU Email Address
- Upload a copy of Valid ID
- New Phone# (if applicable)
If you are still experiencing issues:
- Please submit a work order to helpdesk@gram.edu for further assistance.
- Please do not enter duplicate work orders. Thanks again for your patience! IT Staff
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